Which browser is recommended?
We recommend using the latest version of Google Chrome for the best experience.
How do I book an appointment?
On the home page, search for a doctor or specialty. Choose a date and time, tap book consultation, and pay the visit fee. After payment you must provide your full name, national ID, and phone number.
What visit types are available?
Standard: text, secure voice, and video — response within 1–3 hours.
Urgent: text, secure voice, and video — response within up to 15 minutes after booking.
Offline: text, secure voice, and video — response within 24–48 hours.
Outpatient questions (lab interpretation, triage, etc.): short questions and lab review only; voice and video are disabled. Response within 1–3 hours.
Can I visit the clinic without booking online?
Online non in-person slots are for the platform only. Please do not visit clinics, hospitals, or offices in person without a separate in-person appointment.
Does the clinic secretary see my online booking?
Clinic staff are only informed about in-person visits. If you have any issue with an online visit, contact us.
How are visit fees and service charges calculated?
The visit fee follows each doctor’s tariff. A telemedicine service fee is added to the payable amount. You will see the breakdown before payment on the booking page.
What if the doctor does not respond?
If the doctor does not respond according to platform rules, contact support to request follow-up or a refund. Rules & regulations for details.
How do I contact support?
Use the on-site support button, call 021-91300842, email info@sbm24.com, or visit our 021-91300842, info@sbm24.com or Contact us You can reach our support team.